Contact SynthHires
One channel, no ticket maze: synthhires@planobinario.com. It reaches the people who build and operate the platform — you're talking to the makers, not a first-line queue.
What to write, what to expect
Product support & questions
Provider keys misbehaving, agent behavior, billing on the $9 tier — write with what you were doing and what you saw. Response target: 2-3 business days. Note: for provider-side issues (your OpenAI/Anthropic/Google account, quotas, their errors), the provider's own support is the right desk — we never hold your provider accounts.
Security reports
Found something that looks like a vulnerability? Email the same address with "security" in the subject and we'll treat it as confidential and priority. If the issue involves keys, remember the architecture: keys are client-side encrypted and never stored server-side — the Security & BYOK doc describes exactly what the server can and cannot see.
Press, partnerships, enterprise
Write with context and a timeline; we answer partnership and enterprise infrastructure inquiries directly — see Enterprise and Partners for what those programs cover.
Other places we exist
- → X (Twitter): @planobinario — product updates and notes
- → GitHub: github.com/planobinario — open code and issues
- → LinkedIn: linkedin.com/company/planobinario — company profile
SynthHires is built by PlanoBinario. More about the product and the team on the About page.