SynthHires

IT operations

IT service desk agents that triage alerts and diagnose logs

Triage incoming employee tickets, diagnose system alerts from Sentry and Datadog via MCP tools, and prepare verified remediation scripts with approval gates.

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Runs today

The job to be done

IT directors, DevOps engineers, and system administrators managing growing company fleets.

IT teams spend half their days answering the same password resets and VPN connection issues, while critical production alerts get lost in channel noise.

How it works

  1. 1

    Incident or ticket received

    Employee posts in #it-help, or Sentry/Datadog fires a webhook alert.

  2. 2

    Automated diagnostic execution

    Agent executes read-only MCP queries against cloud status, logs, and knowledge bases.

  3. 3

    Remediation script proposal

    Synthesizes root cause and drafts exact command or guided resolution steps.

  4. 4

    Admin approval & execution

    Engineer approves the action with a single click before any change is applied.

Works with

DatadogSentrySlack WebhooksCloudflare WorkersGitHub Actions

Each entry is a connector or channel available on the platform today.

Interactive Demo & Sandbox

Live execution simulation

Inspect the trigger, model reasoning, MCP tool calls and the approval gate that keeps humans in control.

synthhires::workflow::it
Model: Claude 3.7 Sonnet (BYOK)Cost: $0 markup • Direct provider API
1. Inbound EventSentry Alert Webhook (Error 500 Spike on /api/checkout)
issue_id: 8841
service: api-checkout
events_per_min: 142
exception: "ConnectionPoolTimeoutException: pool exhausted"
2. Agent Reasoning & MCP ToolsClaude 3.7 Sonnet (BYOK)

Queried database pool metrics via MCP. Detected pool connection leak in newly deployed commit 7bf1a29.

MCP CALL:mcp::datadog::get_db_metrics(cluster: "prod-pg", metric: "active_connections")
3. Human-in-the-Loop GateHuman-in-the-Loop Required

Human Gate Required: On-call lead must approve rolling restart of worker instances

4. Executed OutputSuccess (200 OK)

✓ Diagnostic summary sent to #devops: "Root cause identified in PR #412 pool release. Remediation staged."

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Your API keys are encrypted with AES-256-GCM in your browser. Zero server data retention.

What it costs

What the incumbent charges

Moveworks

Annual enterprise contracts starting at $30,000+/year based on employee headcount.

Where they are the better choice

Native deep connectors for enterprise Active Directory, ServiceNow, and Workday with pre-built enterprise device workflows.

Source, checked 2026-10-14 · Moveworks platform pricing overview

On SynthHires

SynthHires

100% BYOK on model tokens (zero markup). Cloud compute & 24/7 background webhooks run on pay-as-you-go credits only when active — no monthly subscription lock-in.

  • No per-employee seat tax: scale to thousands of users without paying $25-$50/employee/month.
  • Extensible via MCP: connect any internal CLI, Docker host, or internal API directly.

Your API keys are encrypted locally with AES-GCM and never travel to our servers.

See pricing

Where this is not the right fit

  • No native Windows Active Directory agent: complex on-prem domain controller scripts require your own custom MCP bridge.

What it handles

Autonomous log diagnosis via MCP

Connects to your monitoring stack using standard Model Context Protocol servers in real time.

Grounded runbook execution

Pulls answers exclusively from verified company runbooks, reducing incorrect hallucinated advice.

Approval-gated remediations

No destructive commands or restarts ever run without explicit human authorization.

Audited credential isolation

Server credentials and tokens stay locked inside your runtime environment.

Availability: this workflow is assembled from primitives that ship today. You configure the trigger, the agents and the gate; nothing is hidden behind a feature flag.

Frequently asked questions

Can the agent execute terminal commands?

Only read-only diagnostics by default. Any mutating command requires an explicit Human-in-the-Loop gate with administrator approval.

Does it support Slack and Microsoft Teams?

Yes. Inbound triggers and approval notifications work natively across Slack and Teams webhooks.

Where do error logs get processed?

Logs are filtered in ephemeral Cloudflare Workers memory and sent to your configured model via BYOK with zero server storage.

Claims on this page last checked against the source on 2026-10-14.

Deploy this workflow with your own keys

100% BYOK, no monthly subscription. Bring your provider key: it is encrypted in your browser and never reaches our servers.

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